Call Centre Agents (Female) required for Karachi
OnQual Health Solutions – Karachi
The core job responsibilities for this post are as under:
To answer telephone promptly and in a polite and professional manner.
To obtain and enter accurate patient information in the provided database (Eg: Name, address, telephone number, Medical history, medicine patient is using etc).
To record patient orders for drugs/medicines and process the same.
To understand customers’ inquiries or complaints and deal effectively with patients and their care-givers
Responsible for documenting all customer interactions in the provided computer system/database
To utilize automated (or if unavailable, manual) computer software for reporting the adverse events and effectively communicating AE and related information to the client as per defined protocols or rules.
To report Adverse event, if identified in the stipulated time of 24 hours to the client
Responsible for solving problems and educating callers about health programs and procedures
To refer patients to the online consultant for medical advice if needed.
Other duties and special projects that are assigned by management.
Job Type: Contract
Salary: Rs15,000.00 /month
Local candidates only:
Call Centre Agents (Female) Name: Kashif Naseem Email: firstname.lastname@example.org Phone: 03002563383 Url: Address: Karachi, Sindh