Customer Services Lead
Job Description:
we are looking for Customer Services Lead for our chemical industry client based in Karachi.
Requirements:
Graduation, preferably business and / or supply chain
4 to 5 years of relevant experience. Experience in customer service, supply chain, sales, controlling and in managing a team of about 8 CSOs for at least a year preferred
Provide on-the-job coaching to team members in matters related to OTC process efficiency and foster customer focus culture under guidance from Customer Care Lead and Business Units
Manage the employee development process in setting target agreement, performance review and career development plan
Involve in the recruitment and talent management of CSOs to retain and develop staff with potential
Skills Required:
Knowledge in SAP and OTC / business processes preferred
Good understanding of the products/services of relevant business segments
Service excellence competencies
Expiration Date: 01/15/2016 Customer Services Lead Name: Sundus Email: sundus@hrs-int.com Phone: 02135860042 Url: Address: Karachi, Sindh
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