Required – Customer Service Representative – Domestic

Required – Customer Service Representative – Domestic

IBEX Global (A TRG Company) – Karachi
Job Description:

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation
Required Skills:

Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Excellent communication skills
Required Qualifications:

Graduate
Bachelors Degree preferably in Commerce / Arts / Communication

Local candidates only:

Karachi
Required education:

Bachelor's Required – Customer Service Representative – Domestic Name: Sanaullah Zahid Email: careers.pk@ibexglobal.com Phone: 111–874-874 Url: Address: Karachi, Sindh